At Beitouti, we carefully prepare, package, and deliver every order to make sure it arrives safely and in good condition.
1. Order Processing Time
Most Beitouti products are made-to-order or prepared based on the customer’s selected size, color, design, or specifications.
Order processing time may vary depending on:
Product type
Selected size
Quantity
Customization requirements
Production workload
Material availability
Delivery location
Estimated preparation and delivery timelines will be shared with the customer whenever possible.
2. Made-to-Order Products
Many Beitouti products are manufactured or prepared after the order is confirmed.
For made-to-order products, production usually starts after:
Order details are confirmed
Deposit or payment is received, if required
Customer confirms size, color, design, and delivery information
Because these products are prepared specifically for the customer, delivery time may be affected by production stages such as printing, cutting, framing, finishing, packaging, and quality checks.
3. Estimated Delivery Time
Delivery time may vary by location and product type.
Estimated delivery time is usually between 7 to 15 working days, depending on order details and operational conditions.
Some orders may be delivered earlier, while custom, large, or high-volume orders may require additional time.
If there is any expected delay, Beitouti will try to notify the customer as soon as possible.
4. Delivery Coverage
Beitouti may offer delivery to different areas inside Egypt, depending on available shipping partners and operational coverage.
Delivery availability, cost, and estimated time may vary depending on the customer’s location.
For some areas, delivery may require additional fees or extra time.
5. Shipping Fees
Shipping fees are calculated based on factors such as:
Delivery location
Order size
Product dimensions
Product weight
Packaging requirements
Shipping partner fees
Shipping fees will be shown or communicated to the customer before order confirmation whenever possible.
6. Large or Fragile Items
Some Beitouti products, such as wall frames, glass/acrylic frames, mirrors, large artwork sets, or wooden décor pieces, require special packaging and handling.
For fragile or oversized items, delivery may take longer and may include additional shipping or handling fees.
Beitouti takes care to package products securely, but the customer should inspect the order upon delivery.
7. Customer Information
The customer is responsible for providing accurate delivery information, including:
Full name
Phone number
Complete address
Area / city
Floor and apartment number, if applicable
Google Maps location, if available
Any special delivery notes
Beitouti is not responsible for delays caused by incorrect or incomplete delivery details.
8. Delivery Attempts
Our delivery team or shipping partner may contact the customer before delivery.
If the customer does not respond, is unavailable, refuses to receive the order, or provides an incorrect address, delivery may be delayed or cancelled.
Additional delivery fees may apply for repeated delivery attempts.
9. Inspection Upon Delivery
The customer should inspect the product upon delivery before accepting it whenever possible.
If the product arrives damaged or there is a visible issue with the packaging, the customer should report the issue immediately and provide clear photos or videos.
Damage or delivery issues should be reported within 48 hours of receiving the order.
10. Damaged During Shipping
If an item arrives damaged due to shipping or handling, the customer should contact Beitouti within 48 hours and provide:
Order number
Clear photos or videos of the damaged product
Photos of the packaging
Description of the issue
If the issue is confirmed, Beitouti may offer a replacement, repair, refund, or suitable solution depending on the case.
11. Installation Service
For some products, Beitouti may offer installation service in selected areas for an additional fee.
Installation availability depends on:
Customer location
Product type
Team availability
Order schedule
Installation fees are separate from shipping fees unless clearly stated otherwise.
12. Delays
Delivery may be delayed due to reasons outside Beitouti’s control, including:
High order volume
Material shortage
Production delays
Shipping company delays
Weather conditions
Public holidays
Incorrect delivery details
Customer unavailability
Beitouti will do its best to keep the customer updated in case of delays.
13. Order Tracking
When available, Beitouti may provide order updates through WhatsApp, phone, email, SMS, or website order status.
For some shipping partners, tracking links may be available.
14. Refused or Unclaimed Orders
If the customer refuses to receive the order after it has been prepared or shipped, or if the order cannot be delivered due to no response, incorrect address, or customer unavailability, any paid deposit or shipping fees may not be refundable.
Additional storage or redelivery fees may apply.
15. Contact Us
For shipping questions, delivery updates, or address changes, please contact us:
Email: support@beitouti.com
Website: beitouti.com
WhatsApp / Phone: [Add your number]
Please include your order number when contacting us.